Simple, Fair, and Customer-Friendly Returns for Handmade Products
You have 7 days from delivery to initiate returns. Items must be unused, in original packaging with tags. Refunds processed in 5-7 business days.
Since each product is handmade, there might be slight variations in color, texture, or size. These natural variations are not considered defects and do not qualify for returns.
Standard return window from delivery date
For damaged/defective items
Extended window for quality issuesFor customized/personalized items
No returns unless defectiveReceive your order and inspect immediately
Initiate return within this period
Contact us for damaged items (15 days)We inspect returned items
Quality check and verificationRefund initiated to original payment method
5-7 business days for bank processingContact us within 7 days via email, WhatsApp, or customer portal
We'll review and send RMA (Return Authorization) number
Pack item securely with original packaging and tags
We inspect and process refund within 5-7 business days
Due to the handmade nature of our products and limited stock availability, we recommend the following:
Exchange Processing: 7-10 business days
| Exchange Type | Available For | Processing Time | Shipping Charges |
|---|---|---|---|
| Size Exchange | Same product, different size | 7-10 business days | Customer pays return shipping |
| Color Exchange | Same product, different color | 7-10 business days | Customer pays return shipping |
| Product Exchange | Different product (price difference adjusted) | 10-14 business days | Customer pays both shipping costs |
For items received as gifts:
Note: Please have the order number ready when contacting us about gift returns.
For international customers:
Tip: We recommend using tracked shipping with insurance for international returns.
For customized, personalized, or hand-painted items:
Important: Custom orders require confirmation before production. Please review all details carefully before confirming.
For items purchased during sales or seasonal promotions:
Note: Clearance items are typically non-returnable. This will be clearly mentioned on the product page.
A: After we process the refund (5-7 business days), it takes:
A: We strictly adhere to the 7-day return window. However, for damaged/defective items, you have 15 days. Please contact us immediately if you receive a defective product.
A: While we prefer original packaging, you can use similar protective packaging. However, all original tags and accessories must be included. Missing accessories may result in a partial refund.
A: Free return shipping is provided only for:
For other reasons, return shipping is at customer's expense.
A: Yes, but we recommend a refund and reorder for faster processing. For exchanges:
A: Every returned item undergoes:
Ready to start your return? Choose your preferred method:
Hours during business hours
This return policy was last updated on March 01, 2026.
By making a purchase on Komal's Home Art, you agree to abide by this return policy.