Shipping Policy

Fast, Reliable, and Careful Shipping for Your Handmade Treasures

Pan India Shipping Secure Packaging Express Delivery Available
Quick Shipping Summary

Standard Delivery: 4-7 Business Days | Free Shipping: ₹499+ | Express Delivery: 2-3 Days (Extra Charges)

1. Shipping Areas & Coverage

Domestic Shipping

We ship to all addresses across India, including:

  • All Major Cities
  • Tier 2 & 3 Cities
  • Rural Areas
  • Remote Locations*
*Additional days may be required for remote locations
International Shipping

Currently available to select countries:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • UAE

2. Shipping Charges & Delivery Time

Domestic Shipping Rates

Order Value Standard Shipping Express Shipping Estimated Delivery
Below ₹499 ₹50 ₹150 4-7 days (Standard)
2-3 days (Express)
₹499 and above FREE ₹100 4-7 days (Standard)
2-3 days (Express)
Above ₹1999 FREE FREE 4-7 days (Standard)
2-3 days (Express)
Note: Free shipping applies to standard delivery only. Express shipping charges are additional.

International Shipping Rates

Region Standard Shipping Estimated Delivery
Middle East (UAE, Qatar, etc.) Starting from ₹800 7-10 business days
USA & Canada Starting from ₹1200 10-14 business days
Europe & UK Starting from ₹1500 12-16 business days
Australia & New Zealand Starting from ₹1800 14-18 business days
Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees charged by their country.

3. Order Processing & Delivery Timeline

Your Order Journey
Order Placed

Within 24 hours of order confirmation

Processing & Quality Check

1-2 business days

Each handmade item undergoes quality inspection
Packaging

1 business day

Special care packaging for fragile items
Shipped & Delivered

4-7 business days (Standard)
2-3 business days (Express)

You'll receive tracking information
Business Days & Holidays
Business Days

Monday - Saturday (excluding public holidays)

Orders placed on weekends are processed next business day
Non-Working Days

Sundays & Public Holidays

Delivery times exclude these days

4. Special Packaging for Handicrafts

Bubble Wrapping

Each fragile item is individually bubble wrapped for protection

Multi-Layer Protection

Multiple layers of protective material ensure safe transit

Fragile Stickers

Clear "FRAGILE" and "HANDLE WITH CARE" labels on packages

Unboxing Instructions
  • Check package for any visible damage before accepting delivery
  • Open carefully using scissors, not knives
  • Remove protective layers gently
  • Inspect items immediately and report any damage within 48 hours

5. Order Tracking & Support

Tracking Your Order

Once your order is shipped, you'll receive:

  • Email notification with tracking number
  • SMS alert with tracking link (for Indian orders)
  • WhatsApp updates (optional)
Track Your Order
Delivery Support

If you face any delivery issues:

  • Delivery attempt failed
  • Wrong address provided
  • Package damaged
  • Delivery delayed beyond estimated time
Contact Support
Delivery Partners
Delhivery Blue Dart DTDC DHL (International) FedEx

6. Important Information

Please ensure your shipping address is accurate and complete. We are not responsible for:

  • Orders shipped to incorrect addresses provided by customers
  • Failed delivery due to incomplete/wrong address
  • Additional shipping charges for re-delivery

Tip: Include landmark, contact number, and pin code for faster delivery.

Our delivery partners make 2 attempts to deliver your order:

  1. First Attempt: Primary delivery attempt
  2. Second Attempt: If first attempt fails

If both attempts fail, the package returns to us. You'll need to pay re-shipping charges for subsequent delivery.

For gift orders:

  • We can ship directly to the recipient's address
  • Gift wrapping available for ₹50
  • No price disclosure in the package
  • Gift message can be included (free)

Select "This is a gift" during checkout for these options.

Some areas may have delivery restrictions:

  • High-security zones requiring special permission
  • Areas with recent natural calamities
  • Locations with shipping carrier restrictions
  • International sanctions countries

If your area is non-deliverable, we'll contact you within 24 hours of order placement.

7. Shipping FAQ

Q: Can I change my shipping address after ordering?

A: Yes, if your order hasn't been shipped. Contact us immediately at shipping@komalihomeart.com.

Q: Do you ship on Sundays?

A: No, we don't process or ship orders on Sundays and public holidays.

Q: How can I track my order?

A: Use the tracking link sent to your email or visit our Track Order page.

Q: What if I'm not available during delivery?

A: Delivery personnel will call you. You can also provide alternate delivery instructions.

Shipping Calculator
Estimated Shipping:

Need Help?

Have shipping questions? Our team is here to help!

Shipping Support Hours:
Mon-Sat: 9 AM - 7 PM
Sun: 10 AM - 4 PM
Shipping Statistics
Orders Shipped Today: 42
Average Delivery Time: 5.2 days
On-Time Delivery: 96.7%
Customer Satisfaction: 4.8/5

Updated: Today, 3:00 PM
Policy Updates

This shipping policy was last updated on March 01, 2026.
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.